Reimbursement policy

RETURNS

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You have a 14-day withdrawal period. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund, but we can offer you an exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it (unwashed, with no signs of wear or damage), including the label and original packaging where applicable, within the limits of the handling and trying-on necessary to inspect the items.           

Please note: Gift cards cannot be returned. 

Please send the item back by tracked parcel to the following address:

Oh My Bag, 5 bis, chemin de la Hutte, 95450 Seraincourt, France. 

REFUNDS

Once your return parcel has been received and the item or items inspected, we will refund the relevant items or offer you another solution.
The amount of your order will be credited back within 5 to 10 days.

LATE OR MISSING REFUNDS

If you have not yet received your refund, please first check your bank account again.

Then contact your bank. There is often processing time before a refund is posted. If you have completed all these steps and still have not received your refund, please contact us at bonjour@ohmybag.com.

EXCHANGES

We replace an item if it is defective. If you would like to exchange the item received for another color or another model, send us an email at bonjour@ohmybag.com.

 

GIFTS

Gift wrapping cannot be returned or exchanged.

HOW DO I EXCHANGE OR RETURN AN ITEM?

This return or exchange procedure applies only to returns within the withdrawal period. For after-sales service requests, please contact us directly by email or phone.

If, after receiving your order, you would like to return an item:

- you have 30 days to exchange the item received
- you may request a refund within 14 days, either as store credit or to the payment method used for your order

If you wish to return several items, the return shipping costs will be deducted from the refund.

To process your return as quickly as possible, please follow the procedures below to pack the item or items you wish to send back.

- Close all zippers and make sure the removable shoulder strap is placed back inside the bag (as originally, if a shoulder strap was included)
- Protect the item by placing it back in its original plastic packaging or dust bag
- Replace the padding as it was upon receipt if the product had padding
- Place the item(s) in packaging suitable for return shipping (if the box or envelope in which you received the item or items is damaged, use new packaging)
- Include the invoice or delivery slip, specifying the reason for your return. If you do not have these documents, please write your name and order number on a plain sheet of paper.

If these procedures are not followed, OH MY BAG reserves the right to refuse the refund. Processing fees may be charged and reshipping costs will be at your expense. You can download your return label by clicking here. By clicking this link, you confirm that you have read the information above.

We are available at 01 30 04 99 34, by email, or via the chatbot on the site to help you create your return label.

ANY PRODUCT RETURNED WORN OR DAMAGED WILL NOT BE REFUNDED and reshipping fees will apply.