General conditions of sale
TERMS OF SALE
Terms of Sale for orders placed on the website https://www.ohmybag.com by consumers
Updated 09.23.2025: We invite you to browse and download our Terms of Sale.
ARTICLE 1 – WHO ARE WE?
Panda & Cie sells leather goods and travel items online on the website https://www.ohmybag.com (“Site”). Panda & Cie is a SARL with share capital of €5,000.00, whose registered office is located at 21 place de la république 75003 Paris, registered with the Paris Trade and Companies Register under No. 802247213, VAT FR58802247213.
ARTICLE 2 – HOW CAN YOU CONTACT US?
By postal mail: Panda & Cie, 21 place de la république 75003 Paris
By phone: Our team is available at 01 30 04 99 34
By email: bonjour@ohmybag.com
ARTICLE 3 – HOW DO OUR TERMS OF SALE APPLY?
Our Terms of Sale apply between Panda & Cie and the Customer of the website https://www.ohmybag.com. The Terms of Sale, together with the order form and order confirmation, constitute the sales contract between the Customer and Panda & Cie. The Customer acknowledges having the legal capacity required to enter into a contract and purchase the products offered on the Site.
The Terms of Sale may be modified at any time and without notice by the Seller, with such modifications applying to all subsequent orders. The applicable Terms of Sale are those in effect on the date the order is placed.
Any order placed on the website requires the Customer to first accept the Terms of Sale in full and without reservation; otherwise, the Customer must not use the website https://www.ohmybag.com
ARTICLE 4 – What are the steps for placing an order?
To order Products on the website https://www.ohmybag.com, the steps are as follows:
- Account creation. The Customer must create an account by providing the information required in the registration form. To this end, the Customer declares that they are providing complete personal information enabling precise identification in any situation. Any fanciful, defamatory, abnormal, bad-faith personal information, or any fraud or attempted fraud, may result in suspension and/or closure of the Customer’s account and cancellation of the Order. When creating the account, the Customer chooses a personal username and password. This account will be accessible to the Customer at any time using their login credentials. The Customer is responsible for all actions carried out on the website using their login credentials and password. Any user registered on the Site will be bound by any Order placed using their login credentials, subject to the right of withdrawal in Article 8 of these terms.
- Identification. The Customer may place an Order, in French, directly on the website https://www.ohmybag.com after entering their login credentials.
Product selection. While browsing the different sections of the website, the Customer can place the products of their choice in their shopping cart by clicking the “Buy” button. At any time and until confirmation of the overall order, the Customer may change their mind, modify quantities, and cancel one or more selected Products. Each step necessary for the sale is specified on the website. Any information about the Products may be provided, and any Order may also be placed by the Customer, in French, directly with Customer Service at: 01 30 04 99 34.
Cart validation. Once the contents of the shopping cart have been validated, the Customer will confirm their Order by completing all requested information, declaring that they accept all the Terms of Sale without reservation, and validating it through payment. The Customer’s “double-click” validation of the Order constitutes acceptance of the prices and characteristics of the Products purchased by the Customer.
Acceptance of the Terms of Sale. The Customer declares that they have read and accepted these Terms of Sale before placing their order. Validation of the order therefore constitutes acceptance of our Terms of Sale.
- Payment. A summary of the customer’s order information and the Terms of Sale will be sent to the customer in PDF format via the order confirmation email.
ARTICLE 5 – HOW ARE PRICES SHOWN?
The prices of our products are shown in euros, all taxes included (VAT + eco-contribution tax), excluding processing and shipping costs.
For all products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties, or state taxes may be payable; these duties and amounts are not the responsibility of Panda & Cie. They are borne by and are the responsibility of the customer, who is entirely responsible for declarations and payments to the competent authorities and bodies in the delivery country. We recommend that you check these matters with your local authorities.
Panda & Cie reserves the right to change its prices at any time, but products will be invoiced based on the rates in effect when you validate your order.
The products remain the property of Panda & Cie until the price has been paid in full. We remind the customer that when they physically take possession of the ordered products, the risks of loss or damage to the products transfer to them.
ARTICLE 6 – AVAILABILITY
Our product offers are valid as long as they are visible on the site, subject to available stock and excluding promotional operations identified as such on the sites. If a product is unavailable after you place your order, we will inform you by email or phone. We will offer substitute products (colors, models). If none of our suggestions is suitable, the order will be refunded.
ARTICLE 7 – DELIVERY - RETURN
General information
Products are delivered to the delivery address provided by the Customer during the order process, except for delivery restrictions indicated in the “Delivery” section, within the timeframe shown on the Customer’s order validation page.
The delivery time corresponds to the shipping time indicated on the Product page plus processing and transit time.
In the event of delivery by a carrier to the Customer requiring an appointment, the carrier must contact the Customer as soon as possible to arrange a delivery appointment. Panda & Cie cannot be held responsible for delivery delays due exclusively to the customer’s unavailability after several appointment proposals by the carrier.
When the Customer orders several products at the same time and they have different delivery times, the delivery time for the order is based on the latest delivery time. Panda & Cie nevertheless reserves the option to split shipments. In the event of a shipping delay, an email will be sent to the customer. In the event of a delivery delay, a new delivery time will be proposed by email.
In any event, in accordance with legal provisions, in the event of a delivery delay, the Customer notably has the option to terminate the contract under the conditions and procedures defined in Article L 216-6 of the French Consumer Code.
In this case, if the Customer has received the product after cancellation, we will refund the product and the “return” costs under the conditions of Article L 216-3 of the French Consumer Code.
We invite the Customer to regularly check their order tracking and contact Customer Service with any questions.
We remind the customer that when they physically take possession of the ordered products, the risks of loss or damage to the products transfer to them.
You have the legal withdrawal period of 14 days from receipt of your order or from the notice that your parcel is available. In the event of withdrawal or dissatisfaction, return shipping costs are free, except when several items are returned. (a flat fee of 10 euros per returned item will be deducted from the refund for the items)
You will be able to download a return label directly via a link sent to you. For after-sales service requests, you must contact us (email, phone, customer account area) so we can send you the appropriate procedure.
Packaging dimensions must be appropriate and items must be returned in the same condition as when received (packaged, protected, not folded, with all accessories: shoulder strap, decorative elements, etc.).
We draw the customer’s attention to the following: in the case of delivery to a pickup point, if the parcel has not been collected within the allotted time (usually 8 days), despite reminders by email and SMS, Panda & Cie reserves the right to withhold a flat fee of 10 euros if the order is to be refunded.
Reservations
When the consumer entrusts the goods to a carrier other than the one proposed by the professional, the risk of loss or damage to the goods transfers to the consumer upon handover of the goods to the carrier. In all other cases, any risk of loss or damage to the goods transfers to the Customer when the Customer, or a third party designated by them other than the carrier proposed by the seller, physically takes possession of the goods. The Customer is advised to refuse delivery if the goods are damaged, missing, or if the parcel has been opened or repackaged. In the event of loss or damage, the Customer must make precise and detailed written reservations on the carrier’s delivery slip in the presence of the carrier or its employees and send the carrier a registered letter restating the reservations within 3 days following delivery.
ARTICLE 8 – PAYMENT
We remind the customer that validating an order creates an obligation to pay the indicated price. The price is payable immediately, in full, on the day the order is placed. Any payment made to Panda & Cie cannot be considered a deposit.
Purchases may be paid for using the payment methods accepted by Panda & Cie, indicated and visible in the “Payment methods” section. Panda & Cie reserves the right, in the event of a payment incident or failure to comply with the payment conditions above, to suspend or cancel delivery of current orders placed by the Customer. The Customer may never, on the grounds of a complaint made by them, withhold all or part of the amounts owed by them or set off any amounts owed.
ARTICLE 9 – SECURITY
Our site uses a security system.
We have adopted SSL encryption, and we have also strengthened all scrambling and encryption processes to protect as effectively as possible all sensitive data related to payment methods.
ARTICLE 10 – RIGHT OF WITHDRAWAL
Withdrawal period - You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods.
Withdrawal notification - To exercise the right of withdrawal, you must notify us of your decision to withdraw by means of an unambiguous statement (for example, a letter sent by postal mail or email, Panda & Cie, 21 place de la république 75003 Paris, bonjour@ohmybag.com, 01 30 04 99 34). You may use the withdrawal form template, but it is not required. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal. If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice, where applicable, of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any fees for you. We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever occurs first.
Returning products. You must send back or return the goods to us without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed met if you send back the goods before the fourteen-day period has expired.
Return costs. Return shipping costs are free. You will be able to download a return label directly on the site https://www.ohmybag.com
Exception: in the case of an order containing more than 1 item and where several items are returned (example: order of 3 items, 1 item kept and 2 items returned), you will be able to download a return label, but the return costs will be deducted from the order refund.
Liability. You are only liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the goods.
Exclusions - The right of withdrawal is excluded for the products and services listed in Article L221-28 of the French Consumer Code.
WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of Panda & Cie, 21 place de la république 75003 Paris, bonjour@ohmybag.com:
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
ARTICLE 11 – LEGAL WARRANTIES
Professional responsible for legal warranties:
- Name: Panda & Cie
- Postal address: 21 place de la république 75003 Paris
- Phone contact: 01 30 04 99 34
- Email address: bonjour@ohmybag.com
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period longer than two years, the legal warranty applies to this digital content or service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service and not the date on which it appeared.
The legal warranty of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal warranty of conformity gives the consumer the right to repair or replacement of the goods within thirty days following their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the goods but the seller requires replacement, the legal warranty of conformity is renewed for a period of two years from the date the goods are replaced.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, particularly when the consumer permanently bears the cost of taking back or removing the nonconforming goods, or bears the cost of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining warranty until delivery of the restored goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the implementation of the legal warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty gives the right to a price reduction if the goods are kept or to a full refund upon return of the goods.
ARTICLE 12 – INTELLECTUAL PROPERTY
All texts, comments, works, illustrations, creations, and images reproduced or represented on Panda & Cie’s site https://www.ohmybag.com are strictly reserved under copyright law and intellectual property law worldwide.
The company names, trademarks, and distinctive signs reproduced on Panda & Cie’s site are protected under trademark law. The reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and requires prior written authorization from the trademark owner.
ARTICLE 13 – LIABILITY
The products offered comply with current French legislation. Panda & Cie cannot be held liable in the event of noncompliance with the legislation of the country where the product is delivered (for example, if a title or product is prohibited). It is the customer’s responsibility to check with local authorities regarding the options for importing or using the products or services the Customer intends to order.
We invite the Customer to refer to the description of each product for its precise characteristics, and in case of doubt, if the Customer would like additional information, they should contact us via the contact form at the bottom of the page or by email.
ARTICLE 14 – DISPUTES
Consumer mediation. In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation system. The selected mediation entity is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, the consumer may file a complaint on the site: http://medconsodev.eu or by postal mail by writing to
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE
European online dispute resolution platform. The consumer is informed of the existence of the online dispute resolution (ODR) platform and the option to use it to resolve a dispute. Electronic link to the ODR platform: https://ec.europa.eu/consumers/odr/
Governing law and competent courts. This contract is subject to French law and French courts, without excluding the application of mandatory legal rights granted to consumers or a more protective mandatory law by the foreign court hearing a case brought by a consumer from the corresponding country. The language of this contract is French.
For any complaint, please contact us via the contact form at the bottom of the page or by email.
ARTICLE 15 – PRIVACY POLICY - PERSONAL DATA
To learn more, please see our privacy policy.
The data controller is Panda & Cie.
The data collected when an order is placed consists of identification data (last name, first name, email, phone, address) and login data.
The purposes of the processing carried out are: management of the order and of the commercial and financial relationship with the Customer.
The data may be transmitted to companies that contribute to these relationships, such as those responsible for carrying out services and orders for their management, execution, processing, and payment.
This information and data are kept only for the period strictly necessary to manage the commercial relationship. Data used to establish proof of a right or contract, or kept to comply with a legal obligation, are retained in accordance with applicable provisions.
Rights of individuals. The Customer has the right to access, rectify, erase, restrict, transfer, object to processing, and define what happens to their personal data. The customer simply needs to write to us, stating their last name, first name, email, and, if possible, customer reference. When processing is based on consent, the Customer is informed of the right to withdraw consent at any time. The Customer has the right to file a complaint with a supervisory authority, such as the CNIL in France. The consumer is informed of their right to register on the telephone marketing opt-out list.